Support Policy

Official Ecosystem Document•Updated August 2026

GDPR & EU Law Compliant

Document Summary:Support channel scopes, response time targets by tier (Essentials, Pro, Infinity), and technical assistance boundaries.

1. Support Tier SLAs

Essentials Key includes standard email support (48h). Pro Key includes priority queue (24h). Infinity Key includes 24/7 priority routing.

Support covers platform routing, server deployment, API authentication, and core Verse functionality.

Critical production outages are escalated immediately to dedicated senior infrastructure engineers.

EclipsiumX SRL • CUI 52821712•J2026008520009