Refund Protocol

1. General Refund Framework

EclipsiumX SRL operates a multi-world infrastructure ecosystem in which UniversePass Access Keys, Operational World environments, and infrastructure resources are provisioned immediately upon activation. Because ecosystem resources are allocated at the point of purchase, refunds are limited and granted only under specific conditions outlined in this Refund Protocol.

This Protocol applies to all Participants — individual Participants (B2C) and enterprise Participants (B2B) — and is governed in accordance with EU Directive 2011/83/EU on Consumer Rights, the Romanian Civil Code, and applicable ANPC regulations where applicable.

Enterprise and strategic Participants operating under a Master Services Agreement (MSA) or Service Level Agreement (SLA) are governed by the specific terms of their executed agreements. Consumer protection regulations do not apply to business-to-business engagements.

2. Refund-Eligible Conditions

A refund may be considered and reviewed under the following conditions:

• Duplicate payment transactions for the same Access Key or activation cycle
• Accidental UniversePass Access Key purchases reported within 24 hours of activation, where no Operational World environments have been entered or consumed
• Technical failures within EclipsiumX systems that prevented successful Access Key activation
• Verified billing errors caused directly by EclipsiumX payment infrastructure
• Provisioning failures where InfrastructureVerse resources were charged but not allocated

All refund requests are reviewed individually. Approval is not guaranteed and is subject to the verification of the above conditions by the EclipsiumX Billing team.

3. Non-Refundable Ecosystem Activations

The following ecosystem activations and resource allocations are non-refundable once provisioned:

• UniversePass Access Keys (Essentials, Pro, Infinity) once the Identity Layer authentication has been established
• Active Operational World (Verse) environments once entered or accessed
• InfrastructureVerse resource allocations (compute, storage, and network nodes) once provisioned
• AurionX intelligence session activations once operational parameters have been initialized
• ITVerse automation engineering integrations once deployed
• TransmissionVerse communications infrastructure once active
• WebVerse digital presence environments once published
• Domain registrations or ecosystem namespace transfers
• Any ecosystem resource already consumed, accessed, or operationally utilized

These activations are non-refundable because infrastructure resources are provisioned at the moment of activation, incurring immediate allocation and operational costs within the EclipsiumX ecosystem.

4. EU Statutory Withdrawal Right

Under EU Directive 2011/83/EU, individual consumer Participants have a statutory 14-day right of withdrawal from digital service agreements. However, this right is waived from the moment the Participant expressly consents to immediate activation of their UniversePass Access Key and acknowledges that the right of withdrawal is thereby forfeited.

By activating any EclipsiumX UniversePass Access Key or Operational World environment, the Participant acknowledges and agrees that:

• Ecosystem provisioning and Identity Layer authentication begin immediately upon activation
• The statutory 14-day withdrawal right is expressly waived as of the moment of activation
• This waiver applies exclusively to individual (B2C) Participants; B2B Participants are not entitled to the statutory withdrawal right under applicable EU law

5. Access Key Tier Adjustments

EclipsiumX Participants may request Access Key tier adjustments subject to the following conditions:

• Upgrades — Participants may upgrade from Essentials to Pro, or from Pro to Infinity at any time. Pro-rated billing credit for unused Access Key capacity may be applied at EclipsiumX's discretion.
• Downgrades — Access Key downgrades take effect at the next renewal cycle. Refunds are not issued for the remaining period of the current activation tier.
• Resource Expansions — InfrastructureVerse compute and storage allocation expansions are non-refundable once provisioned, as resources are immediately reserved within the operational infrastructure layer.

All tier adjustment requests must be submitted through the EclipsiumX Transmissions layer at [email protected].

6. How to Submit a Refund Request

Refund requests must be submitted through the EclipsiumX Transmissions layer:

• Transmissions: [email protected]
• Transmissions Portal: eclipsiumx.com/transmissions

Please include the following information in your refund transmission:

• Registered Participant email address
• UniversePass Access Key tier and activation date
• Invoice or transaction reference number
• Description of the billing condition or provisioning failure
• Any supporting documentation or evidence

7. Refund Processing Timeline

Approved refunds are processed within the following timelines, subject to the Participant's payment method and financial institution:

• 3–7 business days for card payments (Visa, Mastercard)
• 1–3 business days for PayPal transactions
• Up to 10 business days for bank transfer settlements

EclipsiumX will notify the Participant via the registered Transmissions contact upon approval, rejection, or request for additional documentation.

8. Billing Disputes & Chargebacks

EclipsiumX encourages all Participants to resolve billing concerns directly through the Transmissions layer before initiating a payment dispute with their financial institution or payment processor.

Initiating a chargeback or payment reversal without prior contact with EclipsiumX may result in:

• Immediate suspension of the Participant's UniversePass Identity Layer authentication
• Deactivation of all active Access Keys and associated Operational World environments
• Restriction of Participant access to the EclipsiumX ecosystem pending dispute resolution
• Additional identity verification requirements before reinstatement

EclipsiumX reserves the right to contest unauthorized chargebacks and provide payment processor documentation of provisioned ecosystem resources.

9. Ecosystem Access Revocation

In the event that a refund is approved and processed, the associated UniversePass Access Key will be deactivated and the Participant's Identity Layer authentication will be revoked. Access to all Operational Worlds, InfrastructureVerse resources, AurionX sessions, and ecosystem environments linked to that Access Key will be terminated immediately upon refund confirmation.

EclipsiumX is not responsible for any data, configurations, or operational states within deactivated Operational World environments following a confirmed refund.

10. Protocol Amendments

EclipsiumX SRL reserves the right to amend this Refund Protocol at any time. Amendments will be published at eclipsiumx.com/legal/refund-policy and will take effect upon publication. Continued use of UniversePass Access Keys or Operational World environments following any amendment constitutes acceptance of the updated Protocol.

11. Legal Communications

For all refund transmissions, billing disputes, and Access Key adjustment requests, contact:

• Email: [email protected]
• Portal: eclipsiumx.com/transmissions

EclipsiumX SRL
CUI: 53832723
EUID: ROONRC.J2026008520009
Registered Office: Lunca Banului, Jud. Vaslui, Romania